SHIPPING & RETURNS
SHIPPING POLICY
Once your order has been validated and payment received, your order is prepared and dispatched within 4 working days.
Delivery means the transfer to the customer of physical possession of the item(s) in the order. The risk of loss or deterioration of the item(s) is transferred to the customer at the time of delivery.
The customer is offered home delivery or delivery to a relay point by Bpost or UPS. The shipment is offered in Belgium from 160€ of purchase.
Learn more about the shipping cost.
You can also pick up your package at our showroom. The address will be sent to you when the order is confirmed. By appointment only.
Your order will be delivered within a maximum of 8 working days, the usual delivery time being 3 working days in Europe.
Delivery is made to the delivery address indicated by the customer when validating the order. This must be the customer's home address, or that of a person or legal entity of the customer's choice.
If the delivery time is exceeded, i.e. 8 working days, the customer will contact the Charlotte Laffineur company to lodge a complaint. A solution will be found jointly.
RETURN & EXCHANGE POLICY
In order for us to process your return successfully and guarantee a refund, please follow the conditions below when returning your package.
We accept returns within 15 days of receipt of the order by you, provided that the returned items are unworn and undamaged, with the label of origin and carefully packed with the return voucher. If you are returning your entire order, please include the pouch or other accessories in the package before returning it.
You can reuse your Anjali Mudra cardboard to cover the package during shipping. This box must be in perfect condition. If this is not the case, please use another strong cardboard box.
Any item returned incomplete (product label, pouches, etc.), damaged, washed or stained will not be taken back and/or reimbursed. The customer is only responsible for the depreciation of the items resulting from use exceeding what was necessary to ascertain the nature, characteristics and operation of the products.
ATTENTION:
The customer must return or hand over the goods without delay and in any case not more than 15 days after the date on which he communicated his decision to withdraw from the contract. The customer is on time if he returns the goods before the expiry of the 15-day period.
You can return an item within 30 days of the delivery date. If you exceed this time, unfortunately we will not be able to offer you a refund, credit or exchange.
To exercise his right of withdrawal and make a return, the customer must register his return request by completing the document below provided for this purpose named "Exchange and return voucher". This form must be sent to us by e-mail: hello@anjalimudra.be AND inserted in your return package before closing it with an adhesive that is not likely to open during transport to secure your package.
Return costs are offered in Belgium for the first return. We will generate a return ticket for you and send it to you by e-mail once we have processed your "return and exchange voucher" previously received by e-mail.
ATTENTION : Items benefiting from a reduction or sold in "second life" are not subject to a free return. Items in “second life” are not subject to return.
You can also return your good in person, free of charge, by contacting us to make an appointment at our showroom in Braine-l’Alleud (free of charge) ; via e-mail or whatsapp.
If you are not in the conditions for offered return cost, you can return your order by the shipping method of your choice, completing a return label at their nearest post office, providing the following informations ;
o Anjali Mudra - Charlotte Laffineur
o Grand-Place Baudouin 1er, 17 – Braine-l’Alleud
Anjali Mudra will refund the customer by the same means of payment as the one used for the order (unless the customer has expressly accepted another method). The money will be credited to your account within 10-15 days of receipt of the return goods by our team. You will receive an email to notify you once the refund has been made.
EXCHANGE
Do you prefer to exchange with another product?
We then ask you to return the product that is not suitable by completing the "return and exchange form" and to re-order on our site. We will reimburse you within 15 days from the day of receipt of the package by us.
Items must be unused and in their original condition, and tags and seals must not have been removed.
Returned outfits must not have been washed, and must be returned in their original, undamaged packaging, bearing all of their original tags.
Products returned incomplete, damaged, worn or soiled will not be accepted.
IMPORTANT: We only process returns that arrive directly at our warehouse, without any customs administration or payment on our part. In any case, we strongly recommend that you always retain tracking information, as we may request it as proof of return.
Need a return? See our article How do I make a return?
Anjali Mudra reserves the right to refuse a refund if these conditions are not met.
If you have any questions, please contact us at hello@anjalimudra.be.